Read the feedback and reviews from clients who visited Russia with the Russian National Tourist Office...
HI Olga. We returned from St Petersburg on Saturday evening after a great trip. Everything was great, from the flights to the hotels and the trips so thank you very much for arranging this for us. The tour guides were great, especially Helena in St Petersburg who was outstanding - we couldn't have asked for someone with such in-depth knowledge of her subjects but who also injected the trip with persona insights into the subject matter. The other coupe on the tour held the same opinions. Once again, thank you very much and we will have no hesitation in giving our fullest recommendations of you and your team. Regards, Robin 29.09.2015
We booked with the Russia National Tourist Office as we had heard good reports from other travellers. Russia really is a fantastically unique holiday destination and the people make you feel very welcome. Everything on the trip ran like clockwork, from the transfers to the drivers, and our guides were as entertaining as they were charming. The well planned excursions took care of the main sights allowing us time to explore and enjoy the city with its vibrant café culture, world class opera (don’t miss the Russian champagne) great restaurants and nightlife. A special thanks to Olga and the team at the RNTO for a truly first class holiday. We are already planning a return trip next summer. Adam and Will. June 2016.
Adam and Will
I am a little lost for words, after a wonderful week in Kazan. My brain shocked by too much cyrillic, lots of strange names and unfamiliar things, but it was a magnificent holiday, well worth the long journey. The Russians I met, and shared meals with, are such generous hearted, friendly, welcoming people/ I just wanted to say thanks to you and the team in London, as you all helped me navigate the Visa process and your web pages are full of helpful information. It might be another year before I can consider another journey, but let me say, that I would recommend people DO visit Russia, and I will recommend your agency as the place to begin. Thanks, and best wishes. Richard M.
Dear Olga, Thank you for your email. Sorry, I meant to drop you a line earlier to thank you for your assistance in arranging our fantastic trip to Russia. We enjoyed every minute even when we had a rainy day in St Petersburg. The tour guides are both knowledgeable and were very helpful. It was annoying that in Moscow the itinerary we had was a bit different from the one the tour guide was given, but at end it was sorted out. We were unable to change dollars into rubles as the U.S. notes had a small stamp put by the bureau of change in Colombia to certify that they were genuine. Not even the banks accepted them, luckily we managed with my credit card. The ballet at the Mariinsky theatre was superb! We highly recommend this trip to Russia. My niece wants to come back and visit Siberia as well (too cold for me). Thank you again for the very professional organization of our tour and for your kind assistance. Best regards Dora
Dear Olga I would like to thank you and RNTO for a great trip. Everything went smoothly and our guide, Olga, was excellent. We saw everything we hoped we would see and much more. We were impressed with St Petersburg and will recommend a visit to our friends. Best wishes John and Celia
John and Celia
Dear Olga So sorry that I didn't get in touch with you sooner. We are on holiday in Malta at the moment so email access is limited. Russia was wonderful. The guides we had were lovely and very knowledgeable. They were very helpful and all places we visited were extremely interesting. The hotels were faultless. The National was amazing. Having breakfast every morning overlooking the Kremlin could not be more spot on. Thank you so much for organising such a wonderful holiday. It has been a wish come true. You did a great job. :0) Amanda x
Dear Olga, Just to let you know our holiday was a great success, we had a brilliant time. All arrangements went like clockwork which must be down to you. Our guides especially Anna in Petersberg were excellent with wonderful knowledge and most attentive to our needs. You even managed to organise wonderful sunny weather. for our visit. Again many thanks for everything
Issy and Peter Sinden
Our trip to Russia was absolutely wonderful and we enjoyed every minute of it. Our guides were both excellent and very helpful. Both cities were beautiful but I think I preferred Moscow because it was more Russian. While we were in St Petersburg we went to Peterhof one afternoon on two different trains on the Metro and then on a little bus and we didn't get lost so we were very pleased with ourselves. A young man we met on the train to St Petersburg told us about it. We loved all the wonderful cathedrals with their lovely icons and the museums and the amazing palaces and the hotels were good and the food was good and so was the weather - we couldn't believe how cold it was when we got home. Thank you for arranging such a wonderful trip for us. Kind regards Gillian
Olga I just wanted to thank you for arranging an excellent trip for me. I had a superb time! Thanks, Gary 14 August 2017
We had a fabulous holiday in Russia. Please pass on our thanks to the team in Russia. Everyone was very helpful and informative. All the trips were well organised and everything happened very smoothly. The train journey was wonderful. Both hotels were excellent. Great breakfasts and comfortable rooms in perfect locations. Thanks for everything.
Best wishes, Helen Buckroyd. 23 August 2017
The holiday in SPB was brilliant.
I had a great time.
The hotel Demetra was excellent and luxurious. Their staff were all superb.
It’s an amazing city, I met and will stay in touch with a few people on facebook, and I would love to go back.
Thank you and everyone at Visit Russia.
Kevin Jones, 24 October 2017
I would like to thank you for the excellent service you have provided in respect of the translation and notarising/apostille of documents for my forthcoming marriage in Russia. You have been extremely helpful and informative, both on the phone and via email. I would not hesitate to recommend you to other potential customers. I have used your company many times for visas and every time the service has been excellent, but now you have exceeded this and provided everything you promised in a much faster time, and also at great value. Thank you very much for all your hard work, it is very much appreciated. I don’t know if you reproduce testimonials on the company website, but I would happily put my name to a recommendation for people to use your services.
Dear Olga, We are now back from our 7 days in Russia and just wanted to thank you and your company for putting together such a seamless and wonderful trip. Myself and Kristi absolutely loved our holiday in Moscow and St Petersburg and we had a wonderful time. Everything was fantastic and exactly as per the itinerary you sent me. We were met at the right times and at the right places, the hotels were very good especially the Demetra Art in St Petersburg which was very nice and well located. Special thanks must go to our guides Julia in Moscow and Andrei in St Petersburg and I hope you are able to pass our comments onto them. Julia was so friendly from the moment we met up with her. She is very very knowledgeable and gave us so much information which was fantastic. She helped us with a couple of things we needed confirming regarding the hotel and our overnight train which we were very grateful for. Overall she is a first class guide and I would recommend her to any of my friends who wanted to go to Moscow. Andrei met us off the train in St Petersburg with a great smile and an understanding that we had been on an overnight train. He explained what we would be doing before going to our hotel for check in. His knowledge is fantastic and his enthusiasm to share this knowledge is second to none. He pitched his explanations just right to us and understood our needs especially when we were starting to get a little tired. Andrei is a first class guide and we really would recommend him to anyone. Once again thank you very much for such a great tour. We will certainly be recommending you to our friends who have now expressed an interest in travelling to Russia. Regards, Daniel and Kristi. 19.03.2018
Daniel and Kristi
Just to let you know we had a great time in Russia. Our guide in St Petersburg, Andrei, was absolutely excellent and knew everything!
Many thanks for organising it so efficiently.
Kind regards, Robert. 06.04.2018
I have been meaning to contact you since last September. I arranged , through your office a visit to St Petersburg and Moscow last September. I want to thank those responsible at your office for their impeccable arrangements. Everything worked like clockwork, our car was ready for us at Moscow airport and the driver promptly took us to our hotel. Next day our guide met us at our hotel and we had an interesting time in Moscow. A driver took us to Moscow train station where again all arrangements were spot on. We arrived in St Petersburg the following morning and were greeted by our guide on the train platform . She again was informative and knowledgeable of the city and the country. I can honestly say that this was one of the most interesting visits I have made to any country and my husband and I have been left with wonderful memories of all we saw and experienced. Everything was perfect - except perhaps for the weather on one day - but we are used to rain! Please convey our gratitude to those at your office who were responsible for their careful and thorough arrangements. We hope to visit Russia again and will certainly look to your office to assist us in our arrangements.
Many thanks, Ann and David Davies. 30 May 2018
Ann and David Davies
The holiday that I booked recently through the Russian tourist office went very well indeed, including the trip to Moscow + Volgograd + the guides and hotel + even the cab drivers offered a first class service, so I would just like to say a personal thankyou for help in organising the trip.
Regards Craig Palmer London UK 28.06.2018
Hi Olga, We had a great holiday thanks. Exciting and relaxing too. Russia has a lot to offer. The people were lovely, friendly and helpful. Especially the Crew on the boat and our guides on our excursions. We had many special experiences. Folk night in St Petersburg with Cossack singing and dancing was one such special trip. There were many others. We learnt a lot and will consider returning to Russia and other Eastern European countries in the future. We really liked the Georgian Wine on the boat. Kindest Regards, Mark. 01 August 2018
Mark, Linda and Alexander
You really are a star!
I owe you a nice lunch in London someday soon.
We have already fallen in love with Moscow and plan to return very soon.
Many thanks and very best regards, Alan. 22.08.2018
I just wanted to say how much my husband and I enjoyed our holiday in Russia. All the guides were so friendly and very knowledgeable and spoke excellent English. We found the Russian people most welcoming, the Golden Circle was fascinating, and the churches beautiful both in décor and in worship. We loved both Moscow and St Petersburg, each so different. Russia is a lovely place!
Bless you, Mary. 17 September 2018
Mary and Philip Douglas
You’re so welcome Olga - we had the best time ever. Our guides Irena, Victoria and Liza were fantastic and so knowledgeable and friendly. Our drivers were great too and very patient. We’ve told everyone to visit Russia and to do it through the RNTO. I don’t know which is your home town, but I hope you don’t mind me saying that the highlight of the trip for me was St Petersburg. I did enjoy Moscow and V. Novgorod - but the evening boat trip and the winter palace, and the church of the spilled blood and the sunshine we had to see it all, was so special. Philip is desperate to go back to Moscow and St P for a winter tour with a trip to Siberia thrown in. Thank you very much again for all your help. We couldn’t have done it without you, and we’re very happy for you to tell everybody that that is the case.
До свиданья, Eileen. October 2018
Eileen, Timothy and Philip
Dear Olga, Thank you very much for arranging a wonderful holiday for me, it was one of the best experiences of my life, and I really enjoyed visiting your country. All the arrangements went very smoothly. I suspect that it will not be too long before I visit your office for another visa application... Yours, Owen Lee. October 2018